# Support your app efficiently

A unified platform to streamline support of your application in your customer’s environment, reducing effort and increasing satisfaction

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## Replicated Value
Replicated brings everything you need to efficiently handle the toughest requirements around delivering your app to your customers. Our platform is designed around the needs of your organization to help simplify complex tasks. Don’t try to build all these capabilities yourself! Instead reduce your effort and cost with a trusted solution.

## How it Works

## Keep customers on the latest releases
1. See what versions of your app your customers are running
2. Provide simple "one-click" upgrades to the latest versions
3. Automate updates and patching using semantic versioning

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## Get the info you need to pinpoint issues
1. Collect, redact, and analyze customer app configs and logs
2. Avoid the back-and-forth delay in chasing important details
3. Provision customer-representative environments to recreate issues

IN BETA

## Improve reliability and availability
1. Test compatibility of releases, configs, and environments
2. Set up snapshot and restore of your app, config, and data
3. Rollback updates for unexpected errors or breaking changes

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## Count on us for expert help
1. Rely on Replicated engineers and active community
2. Upgrade to 24x7 help with Enterprise support offerings
3. Our SRE team can provide K8s expertise when needed

## How it helps

### Business benefits
- Reduce support costs and effort
- Avoid incidents around already fixed issues
- Solve issues faster
- Reduce reliance on customer K8s experience
- Improve customer satisfaction and confidence

### Technical benefits
- Patch CVEs before they impact customers
- Gather all the info you need in one go
- Restore apps to last known good configs
- Get help and advice from our team
- Work with proven tooling

## Measurable impact
Track your improvements around key performance metrics like reduction in support engineer hours per call, reduction in escalations to engineering, avoidance of repeat issues across different customers, and customer satisfaction.

### 39% of support issues escalated to developers take more than a week to resolve. Our own Replicated support team reports that Severity 1 issues are closed 3x faster when a support bundle is included.

## Explore the Replicated Platform
For a more in depth explanation of the Replicated platform check out some of our other pages.

[Replicated platform overview](https://www.replicated.com/replicated-platform-overview)

[Manage releases and customers](https://www.replicated.com/manage-releases-and-customers-for-your-app)

[Install your apps into K8s clusters](https://www.replicated.com/install-your-app-in-customers-k8s-clusters-old)

[Define and install k8s distros](https://www.replicated.com/define-and-install-a-k8s-distro)

[Secure your app delivery](https://www.replicated.com/security)

[Pricing](https://www.replicated.com/support-your-app-efficiently#)

## Learn more

**Testing Releases in Customer-representative Environments** \ Automatically test your new releases on truly customer-representative environments—same cloud provider, same Kubernetes distribution and version, and even the same entitlements and configuration.](https://www.replicated.com/blog/testing-releases-in-customer-environments)

**Helm alone is not enough (for commercial software distribution)** \ We love Helm! But, using just Helm for commercial software distribution can only take you so far. Luckily, Replicated's new features perfectly complement Helm to supercharge your deployments.](https://www.replicated.com/blog/helm-is-not-enough-for-commercial-software-distribution)

**Step-by-Step Guide: Troubleshooting a Failed Deployment Using the Compatibility Matrix** \ Our own internal support team utilizes the Compatibility Matrix to re-create unique customer environments. Evans Mungai, Sr. Customer Reliability Engineer, walks through this process.](https://www.replicated.com/blog/step-by-step-guide-troubleshooting-a-failed-deployment-using-the-compatibility-matrix)

## Ready to get started?
Explore the product further, or create an account now and start exploring in a Free Trial. You can also contact us if you'd like a demo or to discuss one of our pricing plans.

[Get a demo](https://www.replicated.com/contact) [Try for free](https://vendor.replicated.com/)